Cashless by design
You add a payment method to your Helpling account, and every booking is charged through that. Cleaners are paid through the platform — not by you in person. No cash, no transfers, no side payments.
Why in-app payment keeps you protected
The ability to raise concerns with Home Advisors, the support around damage or missing items, and the Helpling Prestige satisfaction guarantee on Prestige bookings — all of these rest on the booking sitting inside the platform.
In-app payment is not just a convenience feature. It is what makes platform support apply.
What happens if you arrange anything off-platform
If a cleaner asks you to settle directly outside the app, or to book the next session privately, that arrangement sits outside Helpling. Home Advisors cannot act on bookings made outside the platform, and any protection that came with the original booking does not carry over.
Payment questions
Receipts for every booking are stored in the Helpling app under your booking history. For charge queries, refund questions, or receipt requests, reach Home Advisors through the app, WhatsApp, or email.
