Yes, every listed cleaner is background-checked
Whether a cleaner is highly experienced or new to professional cleaning, they pass the same background check. Anyone who does not clear it is not listed — there is no case-by-case decision.
What the background check covers
The check is built around three things a customer most reasonably needs to know about a person entering their home: who they are, that they are legally allowed to work in Singapore, and that they have a clean criminal record.
A practical skills and aptitude test also sits alongside the background check before a cleaner can be listed.
Why background checks matter for in-home services
In-home cleaning is a category where you extend trust before any work begins. Background-checking every listed cleaner shifts that burden from the customer to the platform — you do not need to assess a stranger independently.
If you ever have a concern
If anything during or after a session does not sit right, contact Home Advisors within 24 hours through the app, WhatsApp, or email. Concerns trigger a review of the cleaner involved.
