What the Prestige satisfaction guarantee covers
If you are not satisfied with the result of a Helpling Prestige session, you can request a free re-clean within 5 business days of the original booking, or full credit to your Helpling account.
You do not need to argue your case — contact Home Advisors with your Prestige booking reference and describe what was not right. The team will arrange the re-clean or credit.
Why the guarantee is Prestige-only
Every cleaner on the Helpling platform clears the same vetting, and every customer can raise a concern with Home Advisors after any session. The Prestige tier adds a contractual layer on top: a guaranteed resolution, not just support.
Classic and Signature bookings are covered by platform vetting and Home Advisor response — but not the Prestige satisfaction guarantee.
Booking in-app is what keeps you covered
The Prestige guarantee applies only to bookings made and paid through the Helpling app. Cash arrangements made outside the platform, or sessions arranged directly with a cleaner, sit outside the guarantee — and outside Helpling support entirely.
How to claim under the Prestige guarantee
Contact Home Advisors within 5 business days of the original Prestige booking. Open the app or write to Home Advisors with your booking reference and a description of what was not right. The team will arrange the re-clean or credit.
