Three channels, one team
You can reach Helpling Home Advisors through the app, by WhatsApp, or by email. All three channels reach the same support team — there is no faster or priority channel for incident reports. Every concern is queued and worked the same way.
When to contact Home Advisors
For anything related to a specific session — a quality concern, a missing or damaged item, a charge query — contact Home Advisors within 24 hours. The 24-hour window is what allows the team to investigate while the details are fresh.
For general booking changes, Prestige guarantee claims, or payment questions, there is no urgent time constraint — but the sooner you reach out, the faster the resolution.
What the team can help with
Home Advisors handle every customer-side question on the platform — booking changes, Prestige satisfaction guarantee claims (both re-clean and credit), incident reports, charge queries, and receipt requests.
Reporting an incident from a session
Incident reports — damaged items, missing items, serious quality concerns — are treated as priority cases. Share your booking reference, the date and time of the session, and as much detail as possible about what happened. The team will follow up with next steps.
