Report it within 24 hours
The 24-hour window matters because evidence is freshest, the session is recent, and the cleaner can still recall the visit clearly. Reporting promptly is the single biggest thing you can do to help the team investigate fairly.
If you are unsure whether something rises to a formal report, report anyway. It is far easier to close a concern that turns out to be a misunderstanding than to revisit one raised days late.
How to reach Home Advisors
Contact Home Advisors through the Helpling app, by WhatsApp, or by email. All three channels reach the same support team — there is no faster channel for incident reports. All concerns are queued and worked the same way.
What information helps speed up resolution
When you raise a concern, include: your booking reference, the date and time of the session, what is damaged or missing, and where in your home the item was. The clearer the report, the faster the resolution.
Why booking and paying in-app matters here
Helpling support applies when your booking sits inside the platform. If a session was arranged or paid for outside the Helpling app, that booking sits outside Helpling support. Keeping booking and payment on the platform is what keeps our team able to act on any concern.
